Frequently Asked Questions

Do you charge for delivery?

Floral State provides complimentary delivery to select inner metro Perth suburbs. We also provide delivery to additional suburbs for an extra fee, which will be added to your order at checkout. 

For current delivery suburb lists, please see our delivery page. You are welcome to contact us directly if your desired delivery suburb is not on either of our lists, and we will give you a delivery time and cost estimate. 

Same day delivery is available on all online store orders provided they are placed before 11am. We typically deliver during the afternoon hours with all business deliveries to be made prior to 5pm and all residential deliveries prior to 6pm. 

Do I have to be home to accept a delivery?

We prefer someone to be at your delivery location to receive the order. If this is not possible, we will only leave arrangements unattended if there is a safe and secure location to leave them. 

If we cannot find a suitable location to leave an order, we will contact you to let you know. Re-delivery can be made, however it will attract an additional $10.00 fee. Every attempt will be made to re-deliver the arrangement on the same day, however this is usually not possible, so the order will be re-delivered the following business day. 

What is your payment policy for weddings & events?

All event customers will be quoted based on their required volume of flowers, labour and delivery location. Quotes are given as accurately as possible and are final and not negotiable. Customers will be liable to pay the full amount of their original quote (in two instalments) before their event.

 

Floral State requires a 30% deposit on all orders, at the time the order is placed. This will be 30% of the total amount of the order, including delivery and set up charges.

 

 The remaining balance is due in full 2 weeks  prior to your event date. Payment can be made by either PayPal or via direct debit to Floral State. Full payment details will be outlined on your initial quote.

 

All quotes and prices include GST. 

 

We reserve the right to cancel orders that are not paid for in full. All deposits are non-refundable, under any circumstances. If you are unable to meet your payment due date, for whatever reason, please contact us directly at: hello@floralstate.com.au and we will attempt to accommodate you. 

 

I've placed an order but have changed my mind, can I cancel?

We put a lot of work into sourcing the perfect flowers and preparing them for delivery. Because of this, once orders are made, we are unable to cancel them or provide refunds.

Please make your selection carefully and be sure to contact us if you need assistance in determining which flowers are right for you.

I have organised flowers for an upcoming event but would like to cancel, can I receive a refund?

If you wish to cancel your order, for whatever reason, please contact us as soon as possible at: hello@floralstate.com.au. Floral State is unable to refund any initial deposits made. If you are two weeks out from your event and have paid your deposit in full, we may be able to refund some of your balance, depending on where we are at in terms of sourcing and preparing your flowers. 

We reserve the right to refuse refunds in the event of a cancellation within two weeks before your event. 

We always endeavour to fulfil orders accurately and completely. In the rare event that Floral State needs to cancel your entire order, we will refund all monies paid, including your 30% deposit.

Will the flowers I purchase look exactly like the image on the website?

We make every attempt to ensure that your flowers are as close as possible to the original flowers selected. Occasionally, due to circumstances out of our control, one or more of your desired flowers may be unavailable or inappropriate for use on the date of your event.

In this instance, we trust our team of professionals to select a replacement flower, which is in strict keeping with your visual style.

It is important to us that we bring your vision to life, and we will always use substitutes that look as close as possible to the flower you originally selected. 

All customers must be aware of this possibility before making their deposit. Floral State does not provide refunds in the event that there are minor changes to your flowers, due to unavailability or inappropriateness. 

We also attempt to ensure that regular website bouquets match their website appearance and composition as closely as possible. Occasionally this may not be 100% possible. But you can be sure you will receive the freshest and most beautiful flowers available on the day. 

Can I customise my flower order?

Customers can select one of our regular bouquets from our website, or we would be delighted to help you customise an order as much as possible. 

When placing your order, you are welcome to let us know if you have any preference of colour schemes or flowers you would like to use and we will do our best to accommodate your preferences. We only use the freshest in season flowers at Floral State. 

We recommend placing regular orders a minimum of 24 hours before your desired delivery time. This will assist us in making sure your bouquet is arranged perfectly and delivered on time. 

I think my flowers were delivered to the wrong house. What happens now?

If there is a accidental mix-up with your flower order, we will offer to re-deliver the flowers the next business day, or provide a full refund.

 
Can I order flowers for the weekend?

Due to the number of weddings and events we are fortunate to be a part of, we only reserve the weekend for such occasions. If you do require blooms for either Saturday or Sunday, there is a minimum spend of $300.

Can I personalise my flowers with a message?

Absolutely! You can include a personalised message in the 'Custom Message' field at checkout. Ensure you double check spelling, and include the recipients name as we simply copy and paste the message across to our tables for printing. Messages are displayed on a custom swing tag.

 

I would like to include a greeting card with my order, can I do this and how do I personalise the message?

You can purchase one of our beautiful greeting cards to compliment your flower order. To personalise simply write in the 'Custom Message' field at checkout and we will hand write your message onto your card.